We invest time, resource and expertise in building a strong, successful travel programme with you, from careful implementation through to continuous optimisation and long-term strategic growth.
Joining Key Travel
For new customers, your dedicated implementation team ensures a smooth and structured transition.
They take the time to understand your organisation’s travel requirements, including:
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Travel, risk and sustainability policies
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Approval and workflow processes
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Financial systems and reporting needs
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Integration requirements
Working closely with you, they develop a detailed and bespoke implementation plan designed to minimise disruption and set your programme up for long-term success.
Welcome Aboard!
Once your programme is live, your dedicated Account Manager, who you will already know from the implementation phase, becomes your strategic partner.
Our Account Managers are specialists in not-for-profit travel. Their role is to work collaboratively with you to ensure your travel programme delivers measurable value, strong governance and continuous improvement.
Through regular review meetings and structured reporting, they will help you:
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Monitor cost savings, CO₂ reduction and service performance.
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Increase on-contract adoption and reduce unauthorised spend.
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Strengthen policy compliance and governance alignment.
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Optimise specialist fare usage and preferred supplier programmes.
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Improve operational efficiency through workflow and invoicing integration.
Driving Continuous Improvement
Your Account Manager will proactively identify opportunities to enhance performance and reduce complexity, including:
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Targeted cost-saving recommendations.
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Streamlining workflows to reduce manual processes and hidden costs.
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Strengthening travel risk management and duty of care.
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Sharing sector best practice and benchmarking insights.
They will also engage directly with suppliers on your behalf, ensuring you benefit from relevant products, innovations and commercial opportunities. As your travel requirements evolve, your programme evolves with you.
User Engagement & Upskilling
Effective travel account management extends beyond reporting and performance. It is about ensuring your bookers and travellers are confident, informed and supported.
Your Account Manager will work with you to design tailored engagement strategies, including:
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Online and in-person workshops
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Webinars
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Virtual and on-site drop-in sessions
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Targeted communications and awareness campaigns
By combining strategic oversight with hands-on engagement, we help you maximise adoption, improve compliance and deliver a better travel experience for your organisation.