Existing Customers

For existing customers with travel reservations queries, please complete our travel enquiry form, or contact our 24/7 Global Travel Hub via your designated contact channels.  Alternatively, please reach out to your Key Travel Account Management team, or your organisation's main travel lead.

**Posted 10th January** LA Wildfires

Although the airport remains open, we are continuing to monitor the situation in LA and will be contacting anyone departing in the next 72 hours to see if they require assistance. Please check airline websites and city advisories before departing for the airport.

**Posted 10th January** Weather disruption in the UK, US and some parts of Europe

We will continue to provide assistance and monitor the situation, notifying customers of cancellations as we are advised.

Our advice for those due to travel:

  • Please check with the airline directly via their website for the most up to date travel information, before setting off for the airport.
  • Allow plenty of time to travel to the airport
  • Should your flight be cancelled while at the airport the airline should arrange an alternative option with you onsite, so ensure you speak to airline staff.

**Posted 10th January** Belgium Strike 

A strike in Belgium has been announced by part of the SNCB staff, from Sunday 12 January 2200hrs until Monday 13 January 2200hrs. We have scanned for passengers with booked journeys and will be contacting them directly to support with any potential disruption.

Key Travel Emergency Contact:
Contact your reservation team for any travel enquires during Key Travel office hours (UK time: 08.45-17.30 Mon-Fri, 0900-1300 Saturdays). In the event of an emergency outside of these hours you can reach us on (UK and Europe) +44 (0)20 7843 9602, North America +1 646 289 6808 where you will be put in touch with a Key Travel consultant.

Get in touch (not yet a key Travel customer)

Want to find out how we can support your organisation?  Looking to arrange some Specialist Travel (Groups, Events, Study Trips, Meetings), or do you want to partner with us?

We'd love to hear from you.  Simply send us your details by completing our form below.


European Offices Postal Address

Manchester

Key Travel Limited 9th Floor, St James Building, 79 Oxford Street Manchester M1 6FQ UK

Belgium

Key Travel NV c/o TMF Group Botanic Tower, 6th floor, Boulevard Saint-Lazare, 4-10 Brussels 1210 Belgium

France

78 boulevard de la Reine CS90958 Versailles Cedex 78035 France

Italy

Raptim srl Piazza Carlo Magno 21 Roma 00162 Italy

Netherlands

Hart van Brabantlaan 12-14, Het Laken, Tilburg, 5038 JL Netherlands

Switzerland

Raptim SA, C/o Fiduciaire Nouvelle SA, Rue des Marbriers 4 Genève CH-1204 Switzerland

Africa Office

Kenya

Waiyaki Way (Outer road) - Westlands Nairobi 00200 P.O. Box 58805 Kenya

North American Offices

Delaware

Key Travel, 800 North State Street, Suite 304 County of Kent, Dover Delaware 19901 USA

Ontario

80 Nelson street Oakville Ontario L6L 3H8 Canada

Media and marketing

For media and marketing enquiries please complete the form above and select "Marketing / Media Enquiry"